Making the complex, simple: Visual configuration in Manufacturing

Mistakes and errors in customer orders are costly, time consuming and damaging to the reputation of the manufacturer and to the perceived level of satisfaction to the customer and yet simple to mitigate.

Visual configurator software offers a highly visual and simple to use interface to making complex order configurations - far beyond the capabilities of a quoting system or eCommerce checkout.

Despite this simplicity in visual design, under the hood the detailed tool is capable of dealing with and managing millions of line items to cover all sales order permutations, who said simple has to be lightweight!

With the help of a visual configurator platform like Total Configurator, end user customers and sales agents are empowered with endlessly flexible visual order configuration options safe in the knowledge that all permutations and required elements are captured and sent through for fast efficient order processing by existing sales departments.

Due to the visual nature of the order configuration, the resulting order data flowing back to the manufacturer's sales departments is representative of the end customers’ needs and, due to human cognisance and categorisation, free from errors which would be commonly experienced at this stage of the manufacturing sales process.

Just like the production process which is indeed informed by clear understanding of customer needs and expressed requirements, the sales process is highly dependent on smooth running and friction free experience for these customers.

When this clarity and understanding is in place, rewards are realisable by the manufacturer in productivity, efficiency and revenue from processing more sales in less time.

To find out more about Visual configuration with Total Configurator, we invite you to book a demo of our platform.